Findings

While our 2023 Customer Success Index saw CS at an inflection point, this year’s data clearly shows that CS has evolved into a sophisticated, strategic discipline. In fact, Gartner, the preeminent research and advisory firm, recently confirmed this in their first-ever Magic Quadrant for Customer Success Management Platforms. We believe the Gartner report from October 2024 validated what we’ve known for years: CS is a critical need for businesses with recurring revenue models.